Terms of Service

1. Who we are and how the service is sold

gist is a software-as-a-service product that audits, improves, verifies and monitors how a website appears across search engines and AI-powered surfaces.

Subscriptions are sold through Paddle.com, our merchant of record. This means Paddle is the seller of record for your subscription: it processes your payment, collects and remits applicable taxes, and issues the receipt for your purchase. Your agreement for the gist service is with the gist provider; your payment agreement for processing is with Paddle.

2. Your account

You are responsible for keeping your login credentials confidential and for all activity under your account. You must provide accurate information when you create an account. You may use the service only for your own lawful business purposes.

You must own or have the right to connect the websites you add to the service, and you authorise us to crawl, analyse and monitor those sites and to apply the fixes you approve.

3. Plans, billing and cancellation

Paid plans are billed in advance on a monthly or annual cycle through Paddle as merchant of record. If you cancel, your plan continues until the end of the paid period and then stops; you keep access to your data during that period and to export it afterwards for a limited time.

We may change plans and pricing with reasonable notice. Price changes take effect at your next billing period.

4. Acceptable use

You may not use the service to violate any law, to infringe anyone's rights, to probe or attack systems that are not your own, or to interfere with other customers' use of the service.

5. Intellectual property

The gist software, reports and branding are our property. You own the data and content from your own websites. You may use the reports we produce for your own business purposes.

6. Disclaimers and limitation of liability

The service is provided “as is” and “as available” without warranties of any kind, to the maximum extent permitted by law. We do not guarantee that any particular search engine or AI assistant will adopt, retain or improve any ranking or citation, because those outcomes are determined by third parties outside our control.

To the maximum extent permitted by law, our aggregate liability arising out of or relating to these terms or the service will not exceed the amounts you paid us in the twelve months before the claim arose.

7. Changes and contact

We may update these terms; we will post the updated version on this page. Your continued use after the change takes effect means you accept the new terms.

Questions: contact us at [email protected].